Let's get one thing straight before I give you the answer.
Even though "if" is a small word it's a BIG word too and that's what makes it sooo complicated to figure out. But remember, if you're in the business of making money just concede to the fact that you're also in the business of "TAKING CARE of Customers".
Even though "if" is a small word it's a BIG word too and that's what makes it sooo complicated to figure out. But remember, if you're in the business of making money just concede to the fact that you're also in the business of "TAKING CARE of Customers".
Now to the answer...
It's reported that the longer a company, an organization, corporation or
an entrepreneur takes to resolve any Customer problem, dispute,
complaint or conflict...the further away they PUSH the Customer. You
don't want to PUSH Customer's away from you (unless you're trying to lose business and money).
It's reported that the longer a company, an organization, corporation or
an entrepreneur takes to resolve any Customer problem, dispute,
complaint or conflict...the further away they PUSH the Customer. You
don't want to PUSH Customer's away from you (unless you're trying to lose business and money).
But IF you really want your complaining Customers to return IMMEDIATELY...just do the following:
RESOLVE THE PROBLEM
...it's just that simple, Resolve the problem!
If you're really committed to customer referrals and customer purchases and you want your Customers to return back to your business immediately...just resolve the problem by taking care of the Customer.
That's what Customer Passion Evangelist do that everybody else doesn't.
Please feel free to use my REASON #1 & REASON #2, action prompts below. Whenever you're dealing with Complaining Customers...and you really want them to return back to doing business with you...50-74% percent faster...
just use these action prompts (below) to help you Implement quicker.
...it's just that simple, Resolve the problem!
If you're really committed to customer referrals and customer purchases and you want your Customers to return back to your business immediately...just resolve the problem by taking care of the Customer.
That's what Customer Passion Evangelist do that everybody else doesn't.
Please feel free to use my REASON #1 & REASON #2, action prompts below. Whenever you're dealing with Complaining Customers...and you really want them to return back to doing business with you...50-74% percent faster...
just use these action prompts (below) to help you Implement quicker.
REASON #1 IS GOOD
One good reason why it’s important for you to resolve your customer’s problem is…
..."50-74% of Customers who complain about your bad service will do business with you again if only you RESOLVE the problem."
BUT
REASON # 2 IS EVEN BETTER
DO IT NOW!
I.E., Q-U-I-C-K!
The second but most important reason why it’s important for you to resolve your customer’s problems QUICKLY is…
..."95% of those Customers (the ones who complain about your bad service) will immediately return to do business with you again if only you resolve the problem QUICKLY."
So again...here's how it works.
To Capture 50-74% of your customers just resolve the problem...at your leisure... (and you'll be lucky if you only lose 26-50% of your customers depending on your speed).
However...if you really want to Capture 95% of your customers just resolve the problem IMMEDIATELY...the closer you resolve the problem to the time that it happened...the Higher and the Greater the number of customers that will return back to doing business with you...
or another way to look at it is...if you want to lose fewer customers resolve the problem NOW! Don't wait! Every minute you wait you're losing a higher percentage of Customers.
...by Deremiah *CPE, your Customer PASSION Evangelist
PS
Because you love the Customer I know you'll apply this strategic solution and really GROW your business. Here's to your prosperity
Deremiah *CPE, Author of 52 GREAT WEEKS, has created a simple yet novel way for small business owners to expand the footprint of their business through Customer PASSION Evangelizm. If you need a one of a kind solution that's customized for the specific nature of your business with a guarantee contact Deremiah *CPE at the link below on Linkedin. Deremiah *CPE has a wealth of experience gained from working with some of the leading companies in America like ADT, Encyclopaedia Britannica, Kemper Financial Services and way to many other companies to name here. Deremiah *CPE has also been featured on Sirius XM & CBS Radio. Besides a host of print media like Dallas Morning News, Chicago Tribune and over 167 newspapers through Knight Ridder which was the 2nd largest newspaper company in the United States but is now owned by the McClatchy Company. Click the link below if you're serious about your Customers.
http://www.linkedin.com/in/deremiahcpe
To Capture 50-74% of your customers just resolve the problem...at your leisure... (and you'll be lucky if you only lose 26-50% of your customers depending on your speed).
However...if you really want to Capture 95% of your customers just resolve the problem IMMEDIATELY...the closer you resolve the problem to the time that it happened...the Higher and the Greater the number of customers that will return back to doing business with you...
or another way to look at it is...if you want to lose fewer customers resolve the problem NOW! Don't wait! Every minute you wait you're losing a higher percentage of Customers.
...by Deremiah *CPE, your Customer PASSION Evangelist
PS
Because you love the Customer I know you'll apply this strategic solution and really GROW your business. Here's to your prosperity
Deremiah *CPE, Author of 52 GREAT WEEKS, has created a simple yet novel way for small business owners to expand the footprint of their business through Customer PASSION Evangelizm. If you need a one of a kind solution that's customized for the specific nature of your business with a guarantee contact Deremiah *CPE at the link below on Linkedin. Deremiah *CPE has a wealth of experience gained from working with some of the leading companies in America like ADT, Encyclopaedia Britannica, Kemper Financial Services and way to many other companies to name here. Deremiah *CPE has also been featured on Sirius XM & CBS Radio. Besides a host of print media like Dallas Morning News, Chicago Tribune and over 167 newspapers through Knight Ridder which was the 2nd largest newspaper company in the United States but is now owned by the McClatchy Company. Click the link below if you're serious about your Customers.
http://www.linkedin.com/in/deremiahcpe
